Terms of Service — User Agreement

TERMS OF SERVICE — USER AGREEMENT Version dated 04.06.2026 This document constitutes a public offer pursuant to Articles 633, 641, 642 of the Civil Code of Ukraine and the Law of Ukraine "On Electronic Commerce" No. 675-VIII. Registration or use of the service constitutes full and unconditional acceptance of all terms of this Agreement. ────────────────────────────────────── 1. GENERAL PROVISIONS ────────────────────────────────────── 1.1. 3Desher is an information marketplace platform facilitating interaction between buyers, 3D printing service providers, freelancers and other participants in the 3D printing market. 1.2. The Platform is NOT a party to transactions between buyers and sellers. The Platform provides a technical marketplace solely for the purpose of enabling such transactions. 1.3. Acceptance of this offer occurs upon: account registration; placing an order; listing a product, service or 3D model; or continued use of the site after publication of an updated Agreement. ────────────────────────────────────── 2. DEFINITIONS ────────────────────────────────────── Platform — the 3Desher service (3desher.com), iOS/Android mobile apps and desktop application. Administration — the party operating and managing the Platform. Buyer — a registered USER-role user who places orders. Seller — a SELLER/PRINTER-role user providing 3D printing services or selling goods. Freelancer — a user who posts or completes tasks in the "Freelance" section. Waybill (TTN) — a Nova Poshta transport waybill. COD (Cash on Delivery) — payment upon parcel receipt. Escrow — funds held by the Platform pending order completion confirmation. ────────────────────────────────────── 3. REGISTRATION AND ACCOUNT ────────────────────────────────────── 3.1. Full use of the Platform requires registration via email or Google OAuth. 3.2. Users must be at least 18 years of age to register. 3.3. Users must provide accurate information and are responsible for maintaining the confidentiality of their password. 3.4. Each person is entitled to one account without the express permission of the Administration. 3.5. The Administration may block or delete an account for violation of this Agreement or applicable law. ────────────────────────────────────── 4. RULES FOR BUYERS ────────────────────────────────────── 4.1. Buyers may: browse the catalogue; place orders; use promo codes and the referral programme; leave reviews; contact support. 4.2. Buyers must: pay for orders promptly; provide accurate delivery details; collect parcels in a timely manner. 4.3. Order cancellation: — Before Seller confirmation: cancellation without penalty; — After confirmation and commencement of production: only by agreement with the Seller; — After production is complete: may entail reimbursement of the Seller's actual costs. 4.4. Consumer rights are protected under the Law of Ukraine "On Consumer Protection" No. 3153-IX. For distance contracts, users must receive the full pre-contractual information required by law. Digital goods (3D models, files) are non-refundable after download unless a material quality defect is proven. 4.5. RIGHT OF WITHDRAWAL (14 DAYS): Under Art. 10 of the Law of Ukraine "On Consumer Protection" No. 3153-IX, the buyer has the right to withdraw from a distance purchase within 14 calendar days of receiving the goods — without penalty and without giving a reason. Exceptions to the 14-day right of return: — Digital goods (3D models, files) that have been downloaded after order confirmation; — Custom 3D-printing services after actual production has commenced with the buyer's consent; — Goods manufactured to the buyer's individual specifications. Return procedure: contact [email protected] with your order number. Return shipping costs are borne by the buyer for goods of adequate quality. The Platform will initiate a refund within 7 business days of the Seller receiving the returned item. ────────────────────────────────────── 5. RULES FOR SELLERS ────────────────────────────────────── 5.1. Seller obligations: — Provide accurate and complete information about goods and services; — Fulfil accepted orders within agreed timeframes; — Only sell lawful goods and services that do not infringe third-party rights; — Pay all taxes and fees independently in accordance with Ukrainian law (the Platform is not a tax agent of the Seller); — Comply with the Law of Ukraine "On Consumer Protection". 5.2. Sellers are prohibited from: — Selling counterfeit, pirated or illegal goods; — Misleading buyers regarding product characteristics, materials or timelines; — Conducting transactions outside the Platform after initial contact through it; — Artificially inflating ratings and reviews. 5.3. Seller liability: Sellers bear full legal and financial liability for product/service quality, accuracy of descriptions, compliance with applicable law and payment of taxes. The Platform bears no liability for Seller conduct. In the event of violations, the Platform will assist in protecting affected parties and will provide available Seller information to law enforcement upon official request. 5.4. Platform commission: For provision of the marketplace, the Platform retains a commission on each completed order. The applicable commission rate is displayed in the Seller's account dashboard. ────────────────────────────────────── 6. RULES FOR FREELANCERS ────────────────────────────────────── 6.1. The "Freelance" section is intended for posting and completing tasks in 3D design, modelling and related services. 6.2. Performers must fulfil tasks within agreed timelines, respect intellectual property rights, and independently pay all taxes on remuneration received. 6.3. The agreement between a client and a performer is their private transaction. The Platform is not a party and bears no liability for non-performance. ────────────────────────────────────── 7. TRADING IN 3D MODELS ────────────────────────────────────── 7.1. Sellers confirm authorship or the right to distribute all uploaded files. 7.2. Buyers receive rights in accordance with the licence specified by the Seller (personal or commercial use). 7.3. File downloads after payment are final. Refunds are only available upon proven material non-conformity of the file with its description. 7.4. It is prohibited to list models that are copies of copyright-protected works without authorisation; contain weapon components; contain violent or extremist content; or infringe trademarks. ────────────────────────────────────── 8. EQUIPMENT MARKETPLACE ────────────────────────────────────── 8.1. The "Equipment / Second-Hand" section enables buying and selling of 3D printers, filaments and related equipment between users. 8.2. The Platform does not verify equipment condition. The sale and purchase agreement is concluded directly between buyer and seller. 8.3. Sellers must accurately describe the condition of goods and must not conceal material defects. ────────────────────────────────────── 9. PAYMENT AND SETTLEMENTS ────────────────────────────────────── 9.1. Payment methods: — Online via LiqPay (Visa/Mastercard, Google Pay, Apple Pay); — Cash on Delivery (COD) via Nova Poshta — cash payment upon receipt. 9.2. Escrow: when paying via LiqPay, funds are held by the Platform until order completion is confirmed and released to the Seller upon the order reaching "Completed" status. 9.3. COD: funds are transferred from Nova Poshta to the Platform's account and disbursed to the Seller after delivery confirmation. If a buyer refuses to collect a parcel, return shipping costs are agreed between the parties. 9.4. All prices are stated in Ukrainian hryvnia (UAH). The Platform is not a financial institution. Disputes regarding payment services must be directed to LiqPay or the card-issuing bank. ────────────────────────────────────── 10. DELIVERY VIA NOVA POSHTA ────────────────────────────────────── 10.1. Nova Poshta is an independent third-party carrier. The waybill is generated through the Platform's account; the Seller physically hands over the parcel at their local branch. 10.2. Sellers must deliver the parcel to a Nova Poshta branch promptly and ensure adequate packaging. 10.3. The Platform bears no liability for delivery timeframes (complaints should be directed to Nova Poshta) or for damage to goods in transit. ────────────────────────────────────── 11. PROHIBITED CONDUCT ────────────────────────────────────── The following are strictly prohibited on the Platform: — Content supporting armed aggression against Ukraine; promotion of the aggressor state's symbols; — Sale of weapons, ammunition, narcotics, counterfeit medicines or other prohibited goods; — Fraud, deception, mass registration of fake accounts; — Abuse of the referral programme or promo codes; — Hacking, unauthorised access, automated scraping, DDoS attacks; — Distribution of child sexual abuse material (CSAM). Violations result in immediate account suspension, content removal and referral of data to law enforcement. ────────────────────────────────────── 12. LIMITATION OF PLATFORM LIABILITY ────────────────────────────────────── 12.1. The Platform acts as an information intermediary pursuant to Article 15 of the Law of Ukraine "On Electronic Commerce". 12.2. The Platform bears NO liability for: the quality of Sellers' goods/services; the conduct of third parties (Nova Poshta, LiqPay, Google); temporary service unavailability; decisions made on the basis of content posted by other Users. 12.3. The Platform's aggregate liability to any User is limited to commissions actually paid by that User to the Platform in the three months preceding the claim. ────────────────────────────────────── 13. DISCLOSURE TO LAW ENFORCEMENT ────────────────────────────────────── 13.1. The Administration discloses personal data on the basis of lawful requests from pre-trial investigation authorities, prosecution, court orders or CERT-UA requests. 13.2. Upon detecting violations, the Platform: immediately suspends the account; preserves data (IP addresses, transactions, waybills, correspondence) until proceedings are concluded; and discloses data to law enforcement upon a proper request. 13.3. The Administration may independently report detected offences to law enforcement without waiting for a formal request. ────────────────────────────────────── 14. INTELLECTUAL PROPERTY ────────────────────────────────────── 14.1. The Platform, its design, source code, logos and the "3Desher" trademark are protected by Ukrainian copyright law. 14.2. By posting content, the User confirms ownership or authorisation and grants the Platform a non-exclusive, royalty-free licence to use that content solely for the purpose of operating the service. 14.3. The Platform responds to valid copyright infringement notices (notice-and-takedown) within 5 business days. ────────────────────────────────────── 15. REFERRAL PROGRAMME ────────────────────────────────────── 15.1. Bonuses are accrued only for genuine registration of a new unique User. Self-referrals and fake accounts are prohibited. 15.2. Detection of abuse results in cancellation of bonuses and account suspension without compensation. ────────────────────────────────────── 16. DISPUTE RESOLUTION ────────────────────────────────────── 16.1. Before initiating legal proceedings, Users must submit a written complaint to the Administration. The Administration will respond within 14 calendar days. 16.2. Disputes are governed by the laws of Ukraine. Consumer buyers may also contact the State Service of Ukraine on Food Safety and Consumer Protection or bring a claim in the court at their place of residence. ────────────────────────────────────── 17. AMENDMENTS ────────────────────────────────────── 17.1. The Administration notifies Users of material changes via a site banner or email no less than 7 days before the changes take effect. 17.2. Continued use of the Platform after changes take effect constitutes acceptance of the new version. ────────────────────────────────────── 18. CONTACT INFORMATION ────────────────────────────────────── Website: 3desher.com Email: [email protected] Support: 3desher.com/support The Administration responds to enquiries within 3 business days.