Support center

Tell us what happened and we will review it in admin support.

Use this page for technical issues, order problems, seller disputes, payment questions or delivery incidents. Your message will be stored in the support request log together with technical context needed for review.

Send request Support contacts

Support flow

Admin queue + technical context

Your request is stored together with the current page, browser context, and account information if you are signed in.

When to use it

Checkout, disputes, delivery, bugs

The more accurately you describe the step, order number, and expected result, the faster support can reproduce the issue.

Technical bug

Buttons do not work, the page crashes, data is missing, or the interface behaves incorrectly.

Order or payment issue

Problems with checkout, promo code, payout, refund, Nova Poshta, or order status.

Seller or dispute case

Conflicts with a seller, suspicious activity, abuse, or moderation complaints.

Send a request

Describe the situation in one message. If you know the order number, seller, or page URL, include it directly in the text.

Technical context The current page URL and basic browser context are attached automatically.

Signed-in profile If you are signed in, support sees the request together with your account and email.

Faster review Order code, section name, and exact steps usually remove one extra clarification round.

What to include

A short, structured request is processed faster than a long emotional message without context.

Order or transaction reference

If the issue is related to checkout, payout, refund or delivery, include the order number.

Page or section

Mention where the problem happened: product page, seller profile, freelance order, admin area, etc.

Steps and visible result

Describe what you clicked, what you expected and what the site returned instead.

Support contacts

If the form is unavailable, use one of the public support channels below.

Support email [email protected]

Support phone +380938416330

Telegram @Desher3d

Viber +380938416330

What happens next

This request does not get lost in email. It goes straight into the admin support queue.

You send one report

We store your text, page, technical context, and account data if available.

Admin sees the case in support requests

The team reproduces the issue faster because the report already contains the page and base context.

Clarification only if really needed

If the report already includes the order code, section, and steps, support often skips the first clarification round.